RPL Terms of Use

RadhaPrem Legal Service – Terms and Conditions

Effective Date: 29 April 2026

Last Updated: 09 Oct 2026

1. Introduction

Welcome to RadhaPrem Legal Service (RPL). These Terms and Conditions govern the use of all services, websites, payment systems, consultations, registrations, documentation services, franchise operations, eServices, digital services, product support services, and professional business solutions provided through RadhaPrem.in Associated service portals and official communication channels

By accessing our website, requesting services, making payments, submitting documents, using consultation support, or engaging with our business operations, you agree to be legally bound by these Terms and Conditions. If you do not agree with these terms, you should discontinue the use of our services.

2. Company Information

• Business Name: RadhaPrem Legal Service
• Service Categories: Legal Services, Investigation Activities, News Agency Activities, Etc.
• Company Registration Type: LLP
• MCA Company Registration LLPIN: ACE-5971
• Company PAN Number: ABIFR3546F
• Company TAN Number: PTNR08064A
• GST Number: Nil
• MSME ( Ministry of Micro, Small and Medium Enterprises ) Registration Number: UDYAM-BR-0012173
• Trademark Registration: TM Application Number: IRDI-2729222
• D-U-N-S ( Data Universal Numbering System ): 644773480
• Support Email: rplsupport@radhaprem.in
• Customer Support Calling: +91 – 9241038002 
• Head office Business Location: Barsa, Sheikhpura, Bihar-811105 India

3. Service Nature

• Most services offered by RPL are:
• Tax & Compliance Services
• Documentation Services
• Court Marriage Support
• Franchise Services
• Government Scheme Assistance
• Digital Marketing Services
• Website & App Development
• Domain & Hosting Support
• Online eServices
• Product & Marketplace Services
• Professional Business Consulting
• professional services
• documentation services
• registration assistance
• advisory services
• compliance support services
• legal coordination services
• business consulting services

Results in legal, government, tax, registration, and approval matters may depend on:

• government departments
• document accuracy
• third-party authorities
• legal review
• customer cooperation
• statutory timelines

Therefore, service completion timelines are subject to procedural requirements and cannot always be guaranteed as fixed deadlines.

4. User Eligibility

• By using our services, you confirm that:
• you are legally competent to enter agreements
• the information provided by you is accurate
• submitted documents are genuine
• you have authority to request the service
• payments made are lawful and authorized
• you are not using services for unlawful purposes

False declarations may result in immediate service suspension without refund where legally justified.

5. Payment Terms

A. Advance Payment

Most services require advance payment before initiation of work.

This may include:

• consultation fees
• documentation charges
• filing fees
• registration fees
• professional charges
• government-related processing fees
• service booking fees
• digital execution charges

B. Payment Modes

• Accepted payment channels may include:
• UPI
• Bank Transfer
• QR Payment
• Payment Gateway
• Merchant Payment Systems
• Authorized Invoice Payment Links
• Customers must preserve payment proof for future verification.

C. Payment Confirmation

• Service processing begins only after successful payment verification.
• Delayed bank settlement, transaction failure, or mismatch in payment records may delay service execution.

6. 7-Day Refund Investigation Policy

Important Refund Rule

• All refund requests are subject to a 7-day investigation period from the date of receiving the formal refund request.
• Refund approval is not automatic.

Every refund case will be investigated based on:

• payment verification
• service stage completed
• professional work already executed
• documentation already processed
• government filing status
• third-party authority involvement
• client-provided information accuracy
• contractual obligations
• communication history
• dispute evidence from both client and company
• Refund Decision Principle

Refund may be:

• approved fully
• approved partially
• adjusted against work already completed
• rejected where services have already been substantially performed
• Investigation Requirement

Both client and company records will be reviewed to determine:

• what was promised
• what work was completed
• whether delay was customer-side or service-side
• whether documents were properly submitted
• whether refund claim is contractually valid
• No instant refund claim shall be treated as automatically valid.

7. Non-Refundable Situations

Refund may not be applicable in cases such as:

• consultation already provided
• government fee already paid
• filing already completed
• registration process already initiated
• professional drafting already completed
• digital services already delivered
• domain/hosting purchased
• advertisement campaign already executed
• third-party vendor payment completed
• customer delay caused service blockage
• false information submitted by customer
• cancellation after major execution stage
• Each case is subject to verification

Step 5/6 — Terms and Conditions (Part 2)

RadhaPrem Legal Service – Terms and Conditions

Effective Date: 29 April 2026

Last Updated: 09 Oct 2026

8. Client Responsibilities

Every client using services of RadhaPrem Legal Service (RPL) must comply with the following responsibilities:

A. Accurate Information Submission

The client must provide:

• correct personal details
• valid business information
• genuine legal documents
• accurate payment records
• updated registration information
• valid government IDs where required

Incorrect, false, incomplete, or misleading information may result in service rejection, delay, legal complications, or cancellation without refund where applicable.

B. Timely Document Submission

Many services depend on deadlines from:

• government departments
• tax authorities
• registration offices
• courts
• banks
• licensing authorities

Delay by the client in document submission may directly affect service completion and may not create refund eligibility against the company.

C. Communication Responsibility

Clients must:

• respond to official service communications
• preserve invoices and payment proof
• keep registered mobile/email active
• verify official payment channels before payment
• avoid unauthorized third-party intermediaries
• Failure to respond may delay or suspend work progress.

D. Lawful Usage

Clients must not use RPL services for:

• fraudulent registrations
• illegal financial activity
• fake documentation
• unlawful business operations
• tax evasion
• identity misuse
• unauthorized representation

RPL reserves full rights to refuse such services immediately.

9. Company Responsibilities

RadhaPrem Legal Service shall make reasonable professional efforts for:

• service execution
• document preparation
• legal coordination
• compliance support
• registration processing
• customer communication
• payment verification
• dispute handling
• refund investigation
• lawful business conduct

RPL shall act with professional diligence but cannot guarantee outcomes controlled by external authorities.

10. Service Delays and External Dependencies

Some services depend upon:

• Government Departments
• MCA
• GST Department
• Courts
• Registration Offices
• Banks
• Third-Party Vendors
• Payment Gateways
• Domain/Hosting Providers
• Advertisement Platforms
• Franchise Processing Teams
• Because of these dependencies:
• exact completion dates may vary
• approvals may take longer
• legal timelines may change
• technical delays may occur

Such delays do not automatically create refund liability.

11. Dispute Resolution Process

In case of disputes related to:

• payments
• refund claims
• incomplete work allegations
• delay complaints
• legal misunderstandings
• service quality concerns
• documentation disagreements

The following process shall apply:

Step 1 — Internal Review

Customer must first contact official support with:

• full details
• payment proof
• service reference
• issue summary

Step 2 — Investigation

The company shall review:

• payment records
• service execution logs
• communication history
• submitted documents
• professional work completed

Step 3 — Resolution Attempt

Reasonable efforts shall be made for:

• clarification
• correction
• service completion
• partial settlement
• refund determination
• lawful closure of dispute

Direct legal escalation without reasonable internal review may weaken dispute validity where company cooperation was available.

12. Limitation of Liability

RPL shall not be liable for:

• government rejection
• legal authority refusal
• delayed approvals
• document rejection caused by customer
• false submissions by clients
• payment delays caused by banking systems
• third-party platform failures
• external vendor failures
• legal interpretation differences by authorities
• tax penalties caused by late customer response
• Liability, where legally applicable, shall be limited to the verified service amount actually paid for the disputed service.
• Indirect, speculative, business-loss, reputation-loss, or consequential damages are not automatically claimable.

13. Force Majeure

RPL shall not be held liable for failure or delay caused by circumstances beyond reasonable control, including:

• natural disasters
• floods
• fire
• pandemic
• government restrictions
• internet outages
• cyber incidents
• banking failures
• strikes
• political disturbances
• technical infrastructure failures
• court shutdowns
• server failures

Such events may affect delivery timelines without immediate refund liability.

Step 6/6 — Terms and Conditions (Part 3 – Final)

RadhaPrem Legal Service – Terms and Conditions

Effective Date: 29 April 2026

Last Updated: 09 Oct 2026

14. Intellectual Property Rights

All content, branding, designs, service structures, legal formats, written material, graphics, business systems, website layouts, service modules, product descriptions, and operational frameworks used by RadhaPrem Legal Service (RPL) remain the intellectual property of the company unless otherwise legally stated.

This includes:

• website content
• logos and branding
• service descriptions
• internal business systems
• registration workflows
• marketplace structures
• digital assets
• legal drafting formats
• operational documentation

Unauthorized copying, resale, republication, duplication, or misuse without written authorization may result in legal action.

15. Advertisement and Promotional Policy

RPL may use lawful advertising channels for business promotion, including:

• Google Ads
• Facebook Ads
• Instagram Promotions
• YouTube Promotions
• LinkedIn Promotions
• WhatsApp Business Communication
• SMS Notifications
• Email Campaigns
• Marketplace Promotions
• Franchise Promotions

Promotional communication may include:

• service offers
• legal consultation campaigns
• registration assistance
• franchise opportunities
• product promotion
• business awareness campaigns
• compliance reminders

Advertisement content is intended for lawful service promotion and shall not be interpreted as unlawful guarantees of approval, government authority control, or fixed legal outcomes. Customers are advised to verify official channels before making any payment.

16. Social Media and Public Communication Policy

Official communication may occur through:

• Website Forms
• WhatsApp
• Facebook
• Instagram
• YouTube
• LinkedIn
• Telegram
• Email
• Google Business
• Verified Marketplace Platforms
• Customers must:
• verify official payment instructions
• preserve transaction proof
• avoid unauthorized agents
• confirm service details before payment
• avoid sharing sensitive legal documents on public comment sections

RPL is not responsible for payments made to unauthorized third parties falsely claiming association without verification.

17. Policy Modifications and Updates

RadhaPrem Legal Service reserves the right to update, revise, modify, or replace these Terms and Conditions whenever necessary for:

• legal compliance
• operational upgrades
• customer protection
• payment structure changes
• refund policy improvements
• fraud prevention
• regulatory requirements
• service model improvements
• Updated terms become effective upon publication on official platforms unless otherwise stated.

Continued use of services after such updates constitutes acceptance of revised terms.

18. Governing Law

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
• All service operations, payment disputes, refund investigations, legal interpretations, and customer relationships shall remain subject to applicable Indian legal principles and professional business compliance standards.

19. Jurisdiction

• Any disputes arising out of services, payments, refund claims, legal disagreements, or contractual obligations shall be subject to the competent jurisdiction of courts applicable to the company’s operational region in Bihar, India, unless otherwise specifically required by law.
• Internal dispute resolution efforts should be reasonably attempted before formal litigation.

20. Final Legal Declaration

By accessing our websites, using our services, making payments, submitting documents, requesting consultations, purchasing service packages, engaging through advertisements, or entering any professional transaction with RadhaPrem Legal Service, you acknowledge and confirm that:

• you have read these Terms and Conditions
• you understand the service structure
• you accept the 7-day refund investigation policy
• you understand that refunds are subject to verification, not automatic approval
• you accept professional execution timelines
• you understand government and third-party dependency risks
• you accept lawful compliance obligations
• you agree to dispute resolution procedures
• you agree to Indian legal jurisdiction where applicable
• These Terms and Conditions form a binding operational framework between the client and RadhaPrem Legal Service.

Use of services after payment, documentation submission, or formal work initiation shall be treated as acceptance of these terms.

Terms and Conditions Completed

Final Completed Legal Pages:

1. Privacy Policy
2. Terms and Conditions

Both are now structured for:

• Website Use
• Payment Handling
• Refund Investigation
• Google Ads Compliance
• Facebook Ads Compliance
• Service Protection
• Client Protection
• Legal Business Operations
• Indian Service Compliance
• Professional Risk Protection